Most of my day I spend watching ticket updates via email. Google Mail (Gmail) has nice threading, so I can look at a conversation and expand/contract them, but if I send an email from the ticketing system, or someone in the conversation sends a reply, it adds a little link at the bottom that says "Update Conversation". Pretty handy, but there has never been time when I wanted to not update the conversation. This is a waste of time and a waste of a click: I should be able to have the conversation update in real time, much like Google Reader updates. Greasemonkey, a plugin for the Firefox web browser that transparently adds functionality to websites, should be able to do this.

I asked on Twitter if it was available, and Gabriel stepped up with an attempt, but it doesn't quite work. I'm pointing it out to get more eyeballs looking at this: I can't be the only one who wants something like this. Any Greasemonkey developers out there that can build upon Gabriel's work so we can get this working?

While we're on the subject, if you partake in the fine Greasemonkey and Gmail smokes, be sure to install the script which secures logging into Google's application. All it does is redirect http:// to https:// for requests to mail.google.com, which applies to all of us who use Google Mail for Domains as well.