What Went Well/What Didn't Go Well
I write post-mortems for significant events so that the next time will go slightly better.
I write post-mortems for significant events so that the next time will go slightly better.
A delay, not to mention more contextual awareness, will improve the current crop of apps that send you reminders based on your physical location.
After two years of living in Toronto, this city is still new to me, so I took the opportunity to pick a random point and make a randomly generated route that I could run.
I'm commuting between work by bike again. I signed up in 2016 as a member of the Toronto Bike Share, and renewed again this month. Their call centre operation is weird, with a call center that presents options for English and Spanish. This being the country where English and French are the official languages, I have an idea of what that means. I haven't had a problem with their support when needed, at least.
I would have gotten him to sign my Kindle.
16 easy steps!
As a streak of 561 days in a row of playing Ingress comes to an end, I’ve decided to quit.
Today was my first Bike Share Toronto commute, and I made as many blunders as possible. I added a few extra minutes by figuring out how to take a bike out, walking (not biking) from King to Adelaide, dodging trucks parked in the bike lane while properly crossing old streetcar tracks, turning into a one-way street, and getting turned around at least once, maybe twice. Next time I'm just going to turn right onto Church.
I met Douglas Coupland! I had known for a while about his project to 3D scan and print each and every Canadian (minus those who couldn't make it to their local branch of a Quebec-based fashion retailer) for an installation he will later make. I was finally able to do it this weekend. I know one of his collaborators, John Biehler, so it occurred to them to scan me both wearing the Blue Jays cap I showed up in and one without. Everybody who gets scanned will get a copy of themselves, and, lucky me, I get two.
First in a series on customer care as seen through the eyes of someone who’s done support but is a frequent consumer of support as well.
Over the course of this week and next, I'll post my experiences as a consumer of technical support, the good and not-as-good, with the names of the innocent and guilty removed.