Free and Open Source Documentation at FSOSS: Introduction

Those following my stream know I'm currently in Toronto (after a vacation in Iceland!). I'm attending Day 2 of the Free and Open Source Symposium, with specific interest in Chris Tyler's presentation on documentation and openness and Eric Shepherd's presentation on documentation in the open source world presentation. Documentation in open source is a bit of a long-standing issue, since many open source tools have the impression that they were built for developers. At Bryght, I've written a lot of the support documentation for the Drupal-powered hosted service, and without formal training in documentation-writing, I'm hoping for some more eye-opening on the subject. I don't have any Bryght swag to give out other than my business card, but you can meet two of the Bryght guys (James Walker is also there, presenting on the violently awesome Drupal).