Addison Berry on Herding Cats in the Drupal Documentation Community

Addison Berry, aka @add1sun, presented about her experience as documentation lead for the Drupal content management system project the other day at the Writing Open Source conference in Owen Sound. In her role as chief cat-herder, she found that the most difficult people aren't poisonous. Instead they just don't know how to communicate with the community, and they need to translate where they're coming from to the way the community operates. It's hard work, she reports, to turn them into a contributor. She referred the audience to the "Poisonous People" presentation by the Subversion people, as yet unwatched by yours truly. Addison talked about religious wars that occasionally break out. That is, the crux of the issue is more important than the resolution, and often leads to inaction. She also discussed the differences between recruiting in the corporate world and recruiting in the open source world. For private companies, they hire a skillset that they can filter for by listing the job requirements, either explicitly or implied. In open source, she says, you have the skillset first and you work with it. Many cats scratching their own itch, hence the herding to get them to scratch the community's itches too. The people you get working on a project have a rich background, both in terms of skills and life history. Skillsets include a lot of non-technical backgrounds in open source (Addison has an anthropology degree, for example, and my education is in political science). Drupal has a large mass of documentation, and Addison is trying to whoop up energy in managing the base of existing documentation for Drupal 5 and 6 while gearing up for writing the documentation for the upcoming Drupal 7. Open source has a natural passion that brings people together. Showing the example of a rowing team on her slide illustrated the need to hire a coach to tell them when to row. Herding involves keeping lines of communication open and opening up new ones as well as banging on pots about documentation. Instead of telling people what they can do, empower them by including them in the conversation. Addison, as leader, knows what she won't do and has so far been able to find people who will. Tracking metrics around the documentation—answering a question I had before I had the chance to ask it—Addison is not interested in, but she found someone who is. Many "soft-skills", such as facilitation, have come in handy even if the person with the skill does not claim membership in the software community. Also universities and their students have found time and energy to contribute usability testing as part of course credit or as part of their graduate studies. Letting go and getting out of the way: Addison wanted the vision to be perfect, but quickly understood that she can't lead the charge or drag it out all the time: instead she recognized the need to let people run with things and support them. Getting people to trust you that that's the right direction.

Attending Writing Open Source June 12th to 14th

In a week, I will attend the Writing Open Source conference in Owen Sound, Ontario. I'm excited to meet some of my colleagues in the field of open source documentation, having written the bulk of the support materials for Bryght, the Drupal-powered hosted service. I'm particularly interested in meeting those working to document open source tools other than Drupal, to gain some perspective on what's out there and what's needed. Writing documentation was my first task at Bryght back in 2004. I recall spending part of that Christmas break furiously jotting down the important steps to creating dynamic and community websites. This included checklists, instructions and descriptions of module settings and how people could take advantage of them. The initial push of documentation made the subsequent job of supporting customers easy: instead of each time having to explain how to do something, I quickly pointed to the documentation, either through a link or a copy & paste. Along the way I even heard from non-customers thanking me for the handy references. After the second time someone asked we documented the answer. (We even wrote documentation after the first time someone asked a question.) Sometimes it didn't work, and sometimes the documentation wasn't all that great or hard to find. We allowed comments and opened the forums and listened to feedback when what we wrote didn't make a whole lot of sense. That's the experience I'd like to share with the conference, and I'd like to hear of others' experiences in making complex software more understandable. After the weekend conference, I'll spend a couple of full days in Toronto proper, getting some much needed distance from Vancouver. I'd like to meet with some of the Toronto Drupal heads, and others I know (but haven't met) from other online communities I'm part of. Sadly, my favourite baseball squadron, the Toronto Blue Jays, play on the road in late June. Surely a local pub will have the games in HD? The themes at Writing Open Source have a lot in common with two sessions I attended at FSOSS (the Free and Open Source Symposium) in 2006. I wrote two well-received pieces about the symposium, both notes on sessions at the conference: (Audio and video for both presentations are available at I'm looking forward to the sessions in Owen Sound next week, and to sharing what I learn there!

Cherry Blossom Theme 1.0 Released

Screenshot of the Cherry Blossom theme for Drupal

More than 5 years ago now, I sat down with Raincity Studios' Mark Yuasa to discuss the redesign of this blog, Just a Gwai Lo. It was springtime in Vancouver, and the cherry blossom trees around the lower mainland were blooming, so I suggested that as the visual theme for the blog. Then powered by WordPress, Mark delivered two designs in a few weeks and a few months after choosing the overwhelmingly pink comp, I switched to Drupal, bringing the theme along with me.

It's now time to release the theme to the general public. If you visit the Cherry Blossom theme project page on, you can install a Drupal 6-compatible version of the theme. I put up a demonstration site so that you can see the theme in action, as I've long moved onto another theme (currently the Deco theme). One known issue that I'd like help with is an alignment problem with Internet Explorer 6, after fixing I'll release a 1.1 version.

Tragedy at Second Narrows: The Story of the Ironworkers Memorial Bridge by Eric Jamieson

Tragedy at Second Narrows: The Story of the Ironworkers Memorial Bridge by Eric Jamieson

Browsing the second floor of the Chapters on Granville and Broadway one winter evening, trying out the SnapTell consumer product image recognition iPhone app, I happened upon Tragedy at Second Narrows: The Story of the Ironworkers Memorial Bridge by Eric Jamieson. Having seen it at another branch of the Canadian bookstore conglomerate, and not content to buy a hardcover, I reserved the book at the library then and there. A few weeks later, it arrived. Books borrowed from the local book repository must be more urgently read than those borrowed from friends, so I set about its 300 pages of Jamieson's history of the Burrard Inlet's second crossing.

The book details the political machinations to sell the idea of the bridge, fund it, select the company to build the bridge, its initial construction and what led to its collapse while only half-built. After explaining the engineering mistakes and subsequent errors that led to 18 deaths of ironworkers, painters, and later, a diver, Jamieson examines the royal commission to investigate the collapse and the ironworkers strike and legal wranglings resulting from that strike. Some details, he concedes, he can only leave to mystery, such as who made a crucial correction to one of the calculation sheets and when.

Ironworkers Memorial Second Narrows Bridge

Books like these I can really dig into. It relates to a subject about which I know very little at the outset, in this case, bridge building, and the author takes the time to detail the context in which a singular event happened. The stories of all involved, from decision-makers to the planners to the engineers to the ironworkers to the rescue teams to the judges and lawyers and union officials, all serve to bundle the entire narrative of why Vancouver landmark fell down. Jamieson never condescends the non-engineers by explaining the physics involved thoroughly yet rewards those who have a technical background by teaching the lessons future generations can learn. Every chapter contains several photos of the bridge and participants in the story of its making and destruction and rebuilding. Especially compelling are the photos of the rescue and recovery operation, which show the massive scale of the destruction and the urgency to find survivors.

I can't recommend this book enough to fans of Vancouver and its history. The Ironworkers Memorial Second Narrows Bridge figures daily in the lives of hundreds of thousands of Lower Mainlanders who need to cross the Burrard Inlet in their travel mode of choice. Jamieson has done the city and the bridge's builders a great service in recounting a terrible day for British Columbia in its then-unprecedented period of construction growth.

Mobile Theme 1.0 Released

If we are to believe in timestamps, on October 7th, 2006, I took over maintainership of the Mobile theme for the Drupal CMS. At the time there was no iPhone, and stripped down graphics-free versions of websites made it easier for people with small screens on their phones to get to the information quickly. Now, relatively larger screens coupled with effectively unlimited data plans make websites more consumable by tiny devices. My maintainership of the theme continues unabated, as today I (finally) released official 1.0 versions for Drupal 5 and Drupal 6, and dropped official support for the 4.7 version. serves as the Mobile theme's demonstration site. Thanks to Bèr Kessels for originally writing the theme and for its original sponsorship. A note about version numbers: when the new system for CVS tagging came out way back when, somehow it occurred to me that "DRUPAL-6-4" was the correct version number to assign to a developmental release. What that meant in practices was the version number for the theme ended up as "4.x". Looking at the usage statistics, at this writing, the overwhelming majority of sites that have deployed the Mobile theme use that developmental release. It is my hope that they all move to the 1.x branch, either developmental or official, as that's where all development will happen from now on. As with any software, there are feature requests and bug reports, and I encourage anybody using the theme to give me feedback there. The theme is not to be confused with the Mobile Theme module, which cleverly detects whether a browser is a mobile device and serves up a "mobile" theme for that device. I have the combination of the Mobile Theme module and one of two iPhone-friendly themes at PDXphiles, my Portland-lovers blog.

Social Media Quarterly Review: Q1 2009

Talking about social media is boring, but what else do I have? For someone who wonders about the definition and value of productivity in the social applications era, and for someone who claims not to actually do much, my activity stream would make me appear like an active contributor to the world's knowledge. If that's the case, then here's how to follow me around online. The aggregated feed of my shared items (which includes Vimeo Likes, YouTube Favorites, Flickr Favorites, Diggs, Loved Tracks, Twitter Favorites, Yahoo! Upcoming events, and Google Reader Shared Items/NetNewsWire Clippings, among a couple of others) is available at with an RSS feed at feed icon These the social applications that I use regularly these days, many of which are listed on my Elsewhere page, constantly updated with the services that I recall still using.
  • Delicious: bookmarks related to work, specifically Drupal-related links, with some diversion into computer-based productivity and promoting the company a bit. On the consumption side, I only look at my network's link.
  • Flickr: mostly mobile photos to play around with the iPhones geotagging. Syndicated at (to play around with Drupal's functionality, see also the map).
  • Twitter: a few times a day, much less frequently than before now that I have a private account, to stay a part of the conversation. I use the account @sillygwailo to post manually, and @justagwailo as a pinging service (mostly Brightkite, see below, but also my blog and other services that post directly, i.e. not via RSS, to Twitter).
  • which gets all of my iTunes-played songs and most of my iPhone-played tracks. I play songs too often for it to automatically appear somewhere else without annoyance.
  • Flickr to post mostly photos taken from the iPhone. Favorites appear in the shared items feed.
Since Ma.gnolia's demise, I've been using the "native" Drupal bookmarks I created using CCK and Views directly instead of piping them in using FeedAPI. Since the start of the year, I started using the following a lot more extensively:
  • Brightkite;: where's Richard? I check into almost any physical location that I remain at for more than 5 minutes other than my residence. The iPhone native app is top-notch, simple with all necessary, including listing nearby friends, few of which actually use it. Checkins appear in the ephemera Twitter account. The people tracking mentions of my workplace on Twitter must be annoyed by now! Some photos go directly to Brightkite, then to Flickr, then to both this site and the emphera Twitter account.
  • All Consuming: to keep track of movies watched and books read, and sometimes beer drunk. Boris is my only contact that still uses the site, part of the Robot Co-op network. Consumed and consuming items appear in my shared items feed.
  • Google Reader: switched back to it for personal feeds from NetNewsWire (still used for work feeds, some of which require authentication). Shared items appear in, you guessed it, my shared items feed.
  • updating Twitter about any social media is boring, so instead, I use, a relatively obscure place for me to rant about spending too much time at a computer.
  • my Tumblr page serves as an experimental spot for me to 'reblog' things. If there were an RSS feed for the Dashboard and an RSS feed for "Likes", you'd see me using it a lot more.
Sites I still use sometimes:
  • I keep FriendFeed up-to-date with the various social networking sites I use, and that pipes things in there, but I don't use it much for consumption or interaction. The rare FriendFeed "Like" will appear in my shared items feed.
  • GetSatisfaction will get more use in 2009, largely for low-threshold +1s of ideas already submitted.
  • LinkedIn is the work/professional connections equivalent of Facebook. I barely use Facebook.
Now that I have big list of social media applications, subsequent quarterly reviews will just highlight the services I pick up and drop, not the ones I continue to use extensively.

Every Day is Ada Lovelace Day

Suw Charman, whom I met on IRC some years ago and later met at Northern Voice, tipped me off a few weeks ago that today is Ada Lovelace Day, celebrating both the woman heralded as the "first programmer" and women in technology generally. As part of my pledge, rather than list off those women in technology who inspire me and forget someone, I'll single out the obvious: my girlfriend Karen.

Although we had chatted for a few days before, she and I met at a conference her university class held at the time about Information and Communication Technologies, or ICTs. Her presentation focused on the ICT response during the Indian Ocean tsunami of 2004 and since then she has impressed me with her ability to laterally think about social media and organizational and social change and make connections between emerging ideas in the field. Her appreciation of open source technology equals mine, and her understanding and drive towards transparent collaboration outpaces mine. She wants a better, working world and understands that social media finally puts us on that path.

In 2009 we're still talking about "women in technology" and now we have a single day to highlight the achievements in the field. 2009! Why aren't we celebrating women and men in technology all the time? Why isn't it obvious that there are just as many female geeks as there are male geeks? Why isn't it normal that women roughly equal, in numbers, the employees of technical companies, in computing and otherwise? Why are women-in-technology conferences still necessary? Technology brought Karen and me together, and not a day goes by that she doesn't create another universe I hadn't thought of. Thank you, Suw, for making today a day to celebrate, but really, every day is Ada Lovelace Day. Why we only celebrate it on March 24th is beyond me.

Vintage Toronto Streetcar Notes

On a trip to Toronto in 2006, during the Canadian Pacific Exhibition, two older Toronto streetcars passed by Karen and me while we were walking the mean streets of The Big Smoke. Some years later, these informative comments from a user called booledozer appeared on the Flickr versions of the photos.

Old Streetcar

“This is a "President Congress Car". This design was very widely used, sixty to seventy years ago. Boston and San Francisco also continued to use these cars until very recently.

Personally, I prefer the old maroon and yellow livery.

The TTC's remaining PCC verhicles are only used for private bookings, movie shoots, and ceremonial purposes.”

Old Streetcar Near College St.

“The TTC calls this a "Peter de Witt" car.

It can be booked for private events, and you can have a traveling party.”

A quick Google search reveals there's no "de" in the name. I would never have known the name without the comment, however.

510 Union Station Streetcar

“The intersection in this picture is College and Spadina. The photographer would have been standing near the El Macombo, The Rolling Stones recorded a live album there.

There are several dozen computer stores within a block or two of this intersection.”

The photographer (me) used a cell phone camera to take those.

Notes of Pete Quily's Talk on Goal-setting and Following Through, Part 2

You've seen part 1 of my notes on Pete Quily's presentation on setting goals and following through. Part 2 takes us through Pete's coaching demonstration. He took a volunteer from the audience and demonstrated for 10 minutes (enforced by his $20 timer) how he would coach someone through setting a goal and following through on it. I've omitted the answers to the questions, but they illustrate that Pete would almost exclusively ask questions and rarely give advice, only offering suggestions along the way when the interviewee got stuck. Pete asked us to listen to the language and questions he used:

Coaching Demonstration

  • what's the one specific goal you would like to work on today?
  • do you know what you need to do?
  • what do you need to do?
  • what's stopping you from doing it? (interviewee identified two specific goals as part of his larger goal)
  • which would you want to focus on?
  • should you be the one doing? (interviewee indicated that possibly he wasn't the right person for the job)
  • how much time do you think it'll take?
  • do you know where you could go to find the person who can do it?
  • (some digging down to the main problem)
  • how could you get the money?
  • Pete elaborates on the interviewee's answers, repeats them back to him
  • let's the interviewee talking it out
  • do you have any skills you can teach the person to do it?
  • repeats out what could be done, suggested by the person wanting the goal
  • what's easier among your options? can the students write the grant?
  • empathizes with interviewee, who identifies that a student could do part of the work
  • what do you need to do to get a student to say yes?
  • gets the interviewee to suggest options, ideas
  • are you clear on what to do?
  • when are you going to do it? (interviewee indicates he could start in April)
  • why April? presses on why that specific time, gently presses interviewee on getting confirmation about assumptions, nudged interviewee into a very small specific task that gets interviewee closer
  • how are you going to remember when to do that? is paper or computer better for you? (interviewee indicates a calendar might work)
  • when are you going to buy a calendar
  • what's the reward you're going to give yourself after the micro-goal is done? let's schedule the reward in first

Pete mentioned the term "onemoreitis", that is, the idea that we can do "just one more" before getting out the door or moving on to what we need to do. The assembled group discussed clutter and hyper-organization—ADD people can leap over to the other extreme; physical clutter is mental clutter. Perfectionism can look different ways to different people. It will stop you from moving forward, as it's attached to an idealized outcome. "It has to look like this" will prevent it from even getting started. Pete suggested giving up on the idea that "someone else said I should do it like this and I'm wrong if I don't". Other notes:

  • if you can't accept the way you are now, you can't change to where you want to be.
  • from that point of acceptance you've drained a lot of negative energy
  • from the audience: understand the mechanism of change
  • strength and weakness of ADD is curiosity
  • if things aren't going your way, get curious about why, what to do differently
  • different goals may require different tactics
  • that said, a strategy in one situation might work in another.
  • what motivates you to action, what demotivates you to action


  • systems should be as simple as possible
  • break down the goals into component pieces
  • Anthony Robbins - books are pretty interesting. when you schedule it, it's real.
    • schedule the pieces, if not all of them then at least enough of them
  • don't assume you'll remember
  • system to identify resistance and friction to working on your goals, don't get judgmental on it. instead of "what's going wrong?", ask "what's going on?"
  • different word for failure == feedback
  • learn how your individual brain works
  • feed your brain - take regular breaks

In Part 3 I will wrap things up and talk a little more about the books that influenced me on this subject, both directly and indirectly, and the changes I hope to make in the next few weeks.

Northern Voice Microblogging Presentation Debrief

Here are the notes I took of a self-debrief about my Northern Voice presentation last month about microblogging. I follow most of the advice Joe Clark gives about giving presentations and agree with all of it. Every presentation, including this one, I close anything that makes a unanticipated notification or unwanted sound, load up every website I intent to show in a tab well before the presentation. I don't do this often enough in a year to get smooth at it. Presumably Bruce Sharpe, who presented directly before me, will post video and/or audio of my presentation in the near future.

What Went Right

  • definitely had enough material for half an hour. I went halfway through my slides. Perfect, since the presentation was front-loaded to the first half. The second half contained bonus material.
  • I kept it conversational, let people interrupt, and with maybe one exception, felt that I answered questions relatively well
  • people seemed to like the presentation
  • the attendees laughed at the right places

What Went Wrong

  • I needed a projector adapter dongle thing, leaving it at home. Luckily I borrowed the previous presenter's dongle. I try to have my own.
  • I needed the remote, which I lost sometime before the presentation. Managing without it, it would have went far more smoothly allowing me to go beyond the reach of my laptop.
  • I didn't get to use the Obligatory Obama Slide (though I was unprepared for it)
  • felt underprepared, not having done a proper run-through. Nobody seemed to notice.
  • had the wrong setting on the laptop's monitor, not being able to see my speaking notes (which weren't detailed) and a timer
  • I wore a sweater. The conference documentarians used apel mikes. Next time I won't wear a sweater.

What I Noticed, for Ill or Good

  • when I made an unsubstantiated claim that between 11 AM and 4 PM is the best time to post an update to Twitter, several people in the audience wrote it down. That makes me think of what other unsubstantiated thing I can say that people.- one person came up to talk to me about it afterwards
  • one person came up to me after the presentation to talk about it more. I had no expectations either way.
  • at least 15 people started following me on Twitter after I put up my first slide, which had only my Twitter username identifying me. Many have since unfollowed.

Cascadia Trip Inventory: Accumulation from our Trip to Portland and Seattle

Inspired by the inventories Liz posts on Flickr, Karen and I decided to take a photo of everything we accumulated on our trip to Portland and then Seattle. We set physical we took from America on the floor and then stood on a chair to take the photo with our DSLR. Below is the photo plus a list of the items with some links, taken from the annotations Karen and I added to the Flickr photo.

Cascadia Trip Accumulation
  • Overland Equipment Auburn bag.
  • The Alexander Technique Manual by Richard Brennan
  • Two maps of Powell's City of Books in Portland.
  • Boost Your Brain Power Week by Week: 52 Techniques to Make You Smarter by Bill Lucas
  • U.S. stamps for mailing postcards.
  • Various TriMet maps, passes and info. From right to left: three maps, a comic in Spanish, and a bike rider's guide. The five passes are: one bus transfer, two weekly passes, and two "honored citizens" passes that I rescued from the trash.
  • Seattle Sound Transit guide.
  • Two free Portland bridges bookmarks. That beat paying $19 for the poster of the same bridges.
  • Inclusive City book flyer.
  • 4 Amtrak ticket stubs for the train trips we took from Portland to Seattle, then from Seattle to Vancouver.
  • Artist postcard from gallery in the Pearl District.
  • Pumpkin Butter with Port, from the "Made in Oregon" store.
  • Spiced hazelnuts with cinnamon and pepper. I talked to the man who makes them at the People's Co-op Farmer's Market. It was chilly. (The weather at the market, not the man!)
  • Dreaming Escape, a book of poems translated from Albanian.
  • Greeting cards from Positively Green
  • Seattle Art Museum tickets to Life, Liberty and the Pursuit of Happiness. We stumbled on it on our way to a concert, donated in the wrong box, plead our case, and got in as the result of the donation.
  • Our little big purchase: the Flip MinoHD, with a custom design that I commissioned from @idleglory (flickr: rocketcandy).
  • 2 rolls of film from the Fisheye camera, ISO 400 and ISO 200.
  • Notebooks and a Jane Austen address book, also from Powell's.
  • Apple Cider, obtained from the Farmer's Market.
  • Bridges of Portland fridge magnet.
  • Art gallery opening card from Moshi Moshi.
  • The poster for Duncan Sheik's 2009 winter tour for Whisper House and Spring Awakening. We attended his shows in Portland and Seattle.
  • Ticket stub from the Portland Duncan Sheik show.
  • Artist postcard from gallery in the Pearl District.
  • Skirt purchased from The Future Inc., which closed this past Saturday.
  • An "Oregon Wilderness" postcard, the outlier of the 8 we sent in total to our American and Canadian friends on this trip.
  • Apple Cinnamon Tea from Pike Place Public Market in Seattle. The entire kitchen smells like this tea now.

Video of the MAX Arriving Gateway/Northeast 99th Avenue Transit Center

On my trip to Portland last week, while my girlfriend went to the People's Farmer's Market, I took a jaunt over to the airport from downtown. To travel from the airport from downtown, I had to get a zone upgrade, because the 7-day pass we bought (see below) afforded us 2 zones. (We mostly traveled from Zone 2 through Zone 1 to the Fareless Square.) The fine folks at the TriMet information office at Pioneer Courthouse Square advised me that to get the zone upgrade, I would have to step on a bus, get an upgrade, and immediately disembark and hop on the train. I wasn't interested in risking getting caught by a fare inspector, so I made the trip to Gateway/Northeast 99th Avenue TC, hopped off the train, and got a zone upgrade from the #19 bus driver there.

On the trip I took quite a bit of HD video using the Flip Mino HD camera we bought. Following is a Hillsboro-bound MAX train arriving at Gateway/Northeast 99th Avenue Transit Center (which I will refer to in conversation as "Gateway" after the SkyTrain station here in Greater Vancouver).

Having a 7-day pass may not have been worth it from a purely financial perspective: as mentioned, we spent 5 days there in total and the pass did not apply to the Aerial Tram up to OHSU. (We would have appreciated a ticket stub as a memento of that trip. I sent a note to TriMet directly with that suggestion.) We did very much appreciate the convenience of the two-zone fare and not only the convenience of not having to fish for change, but being able to select which consecutive 7 days we could use the pass. In <a href=">Toronto, you can't select which days. At least they have one, though: we'd love to be able to have weekly passes in Vancouver!

Speaking at Northern Voice Again

On Friday at 3:00 PM, I'll speak very briefly about the subject of microblogging at Northern Voice 2009. My slides, in typical very minimalistic form, are done. For those interested in Twitter (and some of its related tools), as well as the location-centered Brightkite, I plan on spending talking for about 15 minutes discussing both the concept and the tools, then opening up the session, only a half-hour long in total, to conversation and questions.

Notes of Pete Quily's Talk on Goal-setting and Following Through, Part 1

On the evening of February 17th, 2009, I attended a presentation by Pete Quily, an Adult ADD coach, to a group of people attending a Vancouver meeting of CHADD. These are part one of my notes of that session. In this section, I document the goal-setting half of the presentation, with a quote from True Professionalism by David H. Maister. In a forthcoming part two of the notes, I write about Pete's coaching demonstration and tips on following through on the goal you've set.

Warm up

Before he started, Pete asked the audience to think of the answers to three questions he wrote on the board. He would then ask us to introduce ourselves to someone in the audience and talk about all three questions.

  1. think of one example where you've set a goal and followed through on it
  • for me at the beginning of this year, I wanted to achieve an average response time to support tickets under 4-hours. That includes time not on the clock and sleeping.
  • list 1 or 2 reasons why you followed through
    • it was something I could measure (the software we use to track support tickets can generate a report on response time), measuring happened in the background (the time of new ticket creation and my response are automatically recorded) and I had a couple of plan for it (respond within 5 or 10 minutes with either the answer or to let the person on the other end we were looking into it)
  • think of 1 specific goal you want to focus on tonight
    • Karen and I needed a place to stay in Seattle on the way back from our trip to Portland. It was the only loose end on the trip, though we had time to figure it out. I, as surely did she, wanted certainty about where we would sleep in a city we're not exactly very familiar with.

    Pete had us go through the exercise because we often hear—from ourselves and others—why we don't follow up on goals. He wanted us to hear ourselves and others talk about what we did follow through on.

    As he has before to a crowd of ADHD and allied, Pete recommended everybody invest in a cheap timer. People with ADHD, he says, easily lose track of time, and a timer lets people limit the time they spend on a task so that they can get it done. He spent $20 on a timer, and I spent some $600 on mine, which came with a really nice phone, iPod, video player and Internet-enabled device. He describes ADHD people has having both the "now" and the "not now", and that if you don't have a good internal sense of time, you need an external sense.

    Thoughts, wishes, and dreams do not equal goals. He emphasized this throughout the presentation. People think of 2 to 3 times more things than they can do in the course of a day, and people with ADHD can think of 10+ times more things they can do. People only have so much energy and resources: Pete suggested that you can increase the goals you achieve by decreasing the amount of goals you set. You need enough and challenging-enough goals so that you're not bored, but not too many or too challenging so that you shut down. He recommends that people don't suppress ideas, since they'll come out anyway, likely when you can't use it. Instead, write them all down and toss them in a possibilities folder (David Allen calls this "Someday/Maybe"), to capture the idea in a place to review later. Set a time to review, pick out ideas based on the time/energy you have.

    S.M.A.R.T. Goals: specific, measurable, achievable, realistic, time-based

    • figure out what works for your unique brain, ADD 10x more important
    • two people could have same problem, but person A will have solution A, person B will have solution B
    • need clear goals, otherwise follow-through is difficult
    • something that stretches you but not overwhelming
    • structure around it, time, scheduling
    • an emotional reason why you're doing the goal: intellectual reasons alone usually aren't enough. Emotional reasons will give you the juice to follow through
    • also think of the reasons why you might not want this goal

    Goal setting

    Pete led the audience in brainstorming ideas in what would increase the likelihood of following through on a goal.

    • a strategy
    • making it fun
    • post-its, reminders
    • tying your feelings into it
    • flexibility
    • accountability. I offered my thoughts on this, from David H. Maister, in his book True Professionalism: The Courage to Care About Your People, Your Clients, and Your Career. He wrote about one way to keep accountable to the people you know, which I mentioned to the group. “A few years ago my wife, Kathy, resolved to quit smoking, and gave me the right to nag her if she was ever tempted to weaken. There were times when I had to be her external conscience and (lovingly, but firmly) remind her of her objective. She reached her tough goal—she quit. By giving me nagging rights, she obtained bragging rights!”
    • visualizing what comes out of the goal
    • feedback, demonstrate it to someone
    • give yourself a reward at the end of it
    • deadline, not on a regular basis, as cortisol will deplete you
    • set the goal's importance level
    • stay on the commitment wagon
    • break the year-long goal into three month goals, managable chunks
    • focus on effectiveness rather on consistency
    • there are too many "should" goals, they need to be "really want"

    You don't have to to do all the above or in a certain order, they're just tools in a kit. Tasks get confused with projects, most goals are projects (you can't do a project). Get it on paper: if it's just in your brain it's just psychic rent

    Next up are notes on Pete's coaching demonstration and tips on following through. The demonstration, as I say in the forthcoming notes, reminded me a lot of the section on advice in Good Intentions: The Nine Unconscious Mistakes of Nice People by Duke Robinson.

    Upcoming trip: Portland and Seattle

    We've bought the tickets, so it's official: Karen and I will be going to Portland for the last week of February, then take a very short side-trip to Seattle on the way back. We're taking the Greyhound bus down from Vancouver, B.C., so we'll get a lot of Interstate 5 goodness. Since we didn't know exactly how we were getting back from Seattle, we decided that at least on the way from PDX to Seatown that we'd take the Amtrak train. A little more expensive, and the Amtrak guy in Vancouver wanted to see our passports. We managed to convince the ticket agent that we didn't know we needed them to buy tickets and that we had just made the decision (both true), so we'll finally be able to do as Djun did in 2005. We very tentatively decided to neither of us bring our laptops, the idea being that we'll find enough computing power with friends and cafes to check our email as much as we need to and that's it. I'll bring my iPhone, which I'm assured by the fine folks at Fido will cost me an arm and a leg to use the data plan while roaming in the United States. As part of our trip budget, I have an amount of total usage in mind. Again, friends and wifi in the wilds of PDX will get us jacked in when we need to. To update my thoughts on the PDX Bus iPhone application, the developer today had approved a 2.0 release of the app, which embeds Google Maps inside the application. It also adds a flashing screen to make it easier for TriMet bus drivers to see you. I didn't believe that TriMet actually recommending this, but the transportation agency itself has an explanatory video, including asking for what are called in Vancouver "request stops", i.e. getting dropped off anywhere along the route, not just at designated stops.